Complaints

At Ratton, we make many decisions every day. We try hard to do our best for all our students. Your views help us plan. We like to know when things are going well. We also want parents to tell us about their worries, concerns or complaints as soon as possible. It is much easier for us to sort out a recent problem than something that happened some time ago.

If you are unhappy with the treatment of your child, or any of our actions or lack of action, please feel able to tell us your concern. We know it can be difficult to question what a School is doing, but if you do not tell us what is worrying you, we cannot explain our actions or put things right. Our support and respect for you and your child will not lessen in any way.

Our promise to you

• We will deal with your concern or complaint honestly, politely and in confidence.
• It will be looked into thoroughly, fairly and as quickly as possible.
• We will keep you up to date with what we are doing.
• We will apologise if we have made a mistake.
• We will tell you what we are going to do to put things right.

  Download our Complaints Policy (Word) or Complaints Policy (PDF)

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